Why You Need a Plumbing Services Software
Do you want to digitize your plumbing business? Choose field service software like umob. Reaching more customers each day is only possible when your daily plumbing activities are simplified. umob task has specific features that help increase your business productivity, and the software is easily available on every platform, web, android, and ios.
Imagine how easy your plumbing services would be if all your routine tasks were digitized. Scheduling a job, sending it to the most appropriate plumber or field technician, managing work orders, getting the job done, managing inventory and invoicing, and receiving feedback on customer service are all possible with service management software.
In addition to these basic features, umob offers the ability to manage all your Plumbing Leads, Contracts, Audits, Equipment, Expenses, Quotation / Estimates, Chat History related to specific plumbing work, real-time tracking, managing licenses, payment processing, customer portal, and more. Big, medium, or small, whatever type of plumbing business you are in, field service management software is always beneficial to your business.
There are a large number of field service management tools to suit any plumbing business. It is up to companies to decide which field service software will be most comfortable for them to choose.
Some points a plumbing company needs to check when choosing the best possible field service software tool for their business are as follows:-
Ability to digitally manage plumbing work orders with all necessary information about the job.
Managing work orders was never easy when it was done manually with paperwork. With field service software like umob, you can enter the details of customers for whom you need to create a work order and assign it to plumbing technicians with just a few clicks.
The technician will be notified in the mobile app about the new job and all related information about the job. The manager of the umob web portal can view the progress of the job and track the status of the job.
Ability to track the real-time location of field researchers on the map.
When a plumbing company knows where and when their plumbing technicians will arrive and provide services, this gives them the ability to assign more tasks to their technicians. Seeing all field jobs and workers on the map is possible with today’s field service software.
By knowing the field worker’s exact location, the path he takes to the job site makes it easier for companies to better coordinate with their technicians and better serve customers.
Resource scheduler and license management.
For plumbing service software, it is necessary to have a view in which you can see all field researchers together with their respective work. The resource scheduler provides insight into the person who assigned the work and at what time. Likewise, with license management in the plumbing service software, the back office manager can add licenses for field workers absent that day.
Easy invoicing / billing and payment.
For any plumbing service software to be user-friendly, it needs to have an easy process for billing and receiving payments; if the process is complex, it is challenging for plumbing service companies to adopt it. Simple and easy billing make umob stand out from other plumbing service software.
Ease of generating custom reports.
Effective reporting gives you a better picture of the various factors contributing to your field business’s profitability. Reports that can be generated based on customers, jobs, invoices, users, expenses, etc., can be beneficial for you to analyze your field business and thus act on this to improve your field business.
Equipment Management and Audits.
For any plumbing service industry, an essential source of revenue is the services they provide to existing customers. Regular audits of installed equipment and its services become difficult when everything is managed with stationery. Companies cannot track what equipment is installed in each palace and for how long it has been audited. With umob, you can easily manage all your equipment and schedule audits at regular intervals, such as monthly, yearly, etc.
Ease of field photo capture and electronic signature.
It is often difficult for field workers to get genuine customer feedback about their services. With the electronic signature in the umob mobile app, field researchers can receive feedback and customer signatures about the services provided.
Capturing images of the workplace before and after the services provided can be very helpful for a field researcher to provide proof of work performed. This can easily be done with the umob mobile app.
Powerful job-based chat and chat history.
Chats are available in any software to exchange ideas and solve problematic situations with suggestions from the team and the back office manager. If chats are linked to jobs, they will become more useful. Task-based chats are very important as they provide the general sequence of chats about what happened.
Notification alerts for new jobs assigned to field workers.
When a field worker is in the field, he expects to list all the following jobs he needs to do the next day. A simple notification of a new job will help the fieldworker get an idea of where they need to visit tomorrow, what routes he can take to get to the job site, and the assigned job schedule.
Cost-effective and fast 24*7 support.
The main concern for any small or large-scale plumbing industry is the price of the software, as they need to scrutinize their budgets when planning to purchase any software. This is not a one-time process, as the subscription needs to be renewed every year, so choosing the most cost-effective software is very important.
Equally important is the support the software provides to resolve your issues quickly, provide a demo about features that have been recently introduced and you find it difficult to understand. Companies must provide multiple communication channels to interact with them, such as emails, live chats, messages, etc.
With plumbing service management software with the points mentioned above, you will improve your overall plumbing business operations and generate more and more revenue.
Umob comes with all the features needed for a plumbing business. Try registering your plumbing company on umob and explore all its features. Sign up for a Free umob now.
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